I informed her I am going to the airport and can't change rooms at this moment. I went to front desk again and Mariana offered me to change rooms. Two hours later, around 5:10 PM I called front desk and I was told that someone will be there in a few minutes. Marina offered me to stay in the same room but have someone touch it up. As I was telling her my situation, there was someone else at front desk, reporting a similar issue. I told her the room is not properly cleaned. I went to front desk and showed Mariana- the hotel front desk person what was in the room. I tried to call from my cell phone, no one answered. I tried to call front desk from room but the phone was not working. When I inspected the bathroom, I noticed stains on the shower floor and hair on the walls and at the bottom right corner entrance of the shower. As soon as I checked in, I did a tour of the room and at first glance all was good. I stayed at this location on Mathrough March 9th, 2021. Something probably not under their control but they could do something, the guest next to my room they were making loud noises until pass midnight I call the front desk to let them know and they don’t do anything. Safety was not something that looks like a priority doors were supposed to be opened with the room key but they were unlock making the hotel unsafe. I always have to go to the front desk to ask for supplies because I try to call and put the order they did take the supplies order for me but never bring it to the room. In 19 nights never receive a call or nobody knock on my door to see if I was needing anything for the room (toilet paper, towels, etc) because you guys are not doing housekeeping like before and don’t get me wrong it’s totally understandable what’s happening around the world but it only take one call. I stay for 19 nights and of course didn’t get the stove but I didn’t get the stove because they didn’t have any I didn’t get the stove because someone don’t know how to do things right because don’t tell me that in 19 nights nobody else check out a room with a stove they could give that one and of somebody else was coming for that they could tell them same thing they told me. They say that if the receive anything during my stay they’ll give me one of them. ![]()
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